SmartStop Self Storage

One of the CLEANEST storage unit spaces out there. No rat or cockroach infestations found here. Rasula was incredibly helpful in showing me different sized units so I could select the one best suited for my needs. Security is great, you get access daily between 6:00 am and 10:00 pm, and all the units are temperature controlled. 10/10 would recommend!

They have increased my rent by $100 within 1 year - the store says they can't do anything and to call head office. Head office says they can't do anything, it's market conditions, and to call the store if you want to hear about the market conditions. I will be promptly removing my items from this storage unit and going to a company that doesn't scam their customers. I highly suggest if you are going to rent a unit here you take into consideration that you will 100% be paying a much higher rent in 1 years time - what you see is not what you get.

Minoli and Bhagya at the Milner location were very promptly, supportive and guided us to get the best locker unit as per our needs. The transaction was handled very smoothly and great service in explaining the details of the lease.

My family & I have been renting out of these units for a couple months now and have found it to be very convenient. Bhagya was helpful in getting everything situated. Catherine was also very helpful in helping me change my units and updating me on any fees i may have missed or policies i may have over looked. My only reason for not giving a 5 star is because there have been a few times where multiple elevators werent working at the same time. This made it difficult for me to move since my unit is on a higher floor and everyone was stuck using one elevator

This must be known and improve better customer's service. I have 3 storages due to I sold my home and thank God I found my home so I dont have to put up with the poor customer service.I ordered a 4th storage with the intention of putting 2 smaller storage in the big unit and realized it wouldn't work basé on the advise from their customer's service. I visited the Milner store to returned the unit with in a couple days and asked to speak to à manager and were told it's impossible to speak to à manager and we will send a message for him to call you and up to date no call ftom manager.I visited the Milner store on March 25/24 to pay à storage fee and rectifie the matter of returning the 4th storage that I never used and wanted to canceled immediately but all I am hearing mam... my manager has to take care of it and give your credit back and this went on for 2wks, this fémale rep was talking down to me like à child and using words like...you going to be in big trouble if you dont pay ur account and we owe you nothing we just doing you à favour. Today March 26 I got a email from Mark Blake treathening that my possession will be auction the end of March while the account is paid in full. Let me caution you Mr. Blake, customers have rights and I will exercise my rights legally!! I have 3 storages and awaits the credit back for the 4th storage in order to pay for the 1 storage that's 1 mth past due and it's your facility négligence by delaying the process and do not reached out or care to follow up with a customer to resolve any issue but just sending threatened email.Your staff on March 25/2024 must learn how communications and chose professional words to address customer because you will be spoken to just the same. Thank you