Access Storage - Scarborough

Their staff do not honor their pricing and benefits when I first signed up as a new customer because I clearly joined with honestly, good intention, and showed their competitor's pricing before I signed the contract with Access Storage. It's been 7 months back-and-forth with the emails now to finally get a "no" answer - that's way too long. Also, they increase their monthly fees as they please without any heads up. While the facility is easy to access, you should not lie to your customers just to get the business so I do not recommend this sales approach to lure us in. Very bad sales pitch and will not trust a word they say anymore. Extremely terrible experience and I urge all the new customers to make sure the pricing and benefits are 100% confirmed before signing, otherwise, good luck chasing them.

Overall, great service and accommodating. We got off to a bad start when they forcibly added insurance to my unit even after I expressly asked them not to. Since then, they've turned things around, most notably advising me that my unit was not properly secured. This tells me that they are monitoring and checking their clients units and really gives me peace of mind. They also accommodated a refund request recently which goes a long way in securing my business.

Wonderful experience at Access storage…great communication between the office and clients. Very clean facility easy to locate your unit…well lighted and clean elevators. Overall price and usage is perfect. I recommend anyone to this place…

We arrived late on moving day and determined that we didn’t have enough space...Sienna was still working (after hours) and happily helped us to do the paperwork quickly to get into a larger unit. Previously the phone calls, and online setup with her was also very easy. Highly recommend.

Staff are helpful and very friendly, the woman I worked with was able to remember my name between visits. Facility is very secure and safe.